The warranty begins on the actual delivery date reported by the shipping carrier through Shippo. It covers manufacturing, component, and workmanship defects under normal use, subject to the existing exclusions and terms.
Confirmed covered defects are handled through return and repair. Covered warranty repairs do not receive a paid repair invoice.
Under the existing warranty terms, the customer pays inbound shipping and Pinball Replacement Boards pays to ship the repaired board back. Wrong-product or shipping errors are handled under the existing terms.
The board repair fee is a flat $50. Doug reviews the request and confirms the service before creating a PayPal invoice.
Describe the problem below, including when it happens and any checks you have already made. We will reply with the next steps.
Wait for return authorization.
Doug will personally email the mailing address and shipping instructions after reviewing your request. Do not mail a board or send payment until you receive those instructions.
Contact Doug directly
Request a board repair.
Include your board’s serial number and a clear description of the problem. Your return shipping address is where the repaired board should be sent.
Your request is saved for Doug’s private review and an email notification is sent to info@ballyhomeboards.com. Your details are used to handle the repair and, if approved as a paid service, its PayPal invoice.
Problem notes are for the repair review and are not automatically added to the invoice.
Before removing the board: switch the machine off and unplug it. Wait for return authorization and follow the packing instructions you receive.
